How Do I Add a New Device for Two-Step Verification?

If you've removed an old device and are still logged in to the benefits portal, you can set up Two-Step Verification on a new device straight away.

Add a New Device

1. Go to My Details.
2. Select My Account.
3. Select Enable Device.

A QR code will be displayed on screen.

Set Up Your New Device

Using your mobile device:

1. Open your Authenticator app.
2. Scan the QR code displayed in the portal.
3. The Authenticator app will generate a verification code.
4. Enter the verification code into the portal when prompted.

Once the code has been successfully verified, you'll see a confirmation message confirming that your new device has been enabled.

What Happens If I've Logged Out?

If you removed your device and then logged out of the portal, you'll be prompted to set up Two-Step Verification during your next login.

To complete the setup:

1. Download an Authenticator app, such as Microsoft Authenticator or Google Authenticator.
2. Follow the on-screen instructions.
3. Scan the QR code provided.
4. Enter the verification code generated by the app.

You'll need to complete this process before you can access the portal.

Need Help?

Please contact your HR or support team if:

• You're unable to add a new device.
• You no longer have access to your old phone.
• You're unable to generate a verification code.
• You can't complete the Two-Step Verification setup process.