How Do I Reset the Zest Benefits Mobile App?

When Should I Reset the Mobile App?

You can use the Reset App on Start-Up option to clear the app settings and restart the setup process.

You may want to do this if:

• You've left your organisation and want to remove portal access from your device.
• You've joined a new organisation that uses Zest and need to connect to a different benefits portal.
• You're experiencing issues with the app and would like to start the setup process again.

What Happens When I Reset the App?

When Reset App on Start-Up is enabled and you reopen the app, it will:

• Clear your existing app settings.
• Remove the current portal connection.
• Prompt you to enter your App ID again.
• Guide you through the mobile app setup process from the beginning.

Important: You'll need your App ID available before setting the app up again.

How Do I Find the Reset App Setting?

The location of the setting may vary depending on your device and operating system.

iPhone

1. Open Settings
2. Search for Zest Benefits
3. Select Zest Benefits from the results
4. Enable Reset App on Start-Up

Android (Samsung devices)

1. Open Settings
2. Select Apps
3. Open Zest Benefits
4. Select In‑app notification settings
5. Enable Reset App on Start-Up

Android (Non‑Samsung devices)

1. Open Settings
2. Select Apps
3. Open Zest Benefits
4. Select Additional settings in the app
5. Enable Reset App on Start-Up

The exact menu names may vary depending on your device and operating system version.

What Do I Need After Resetting the App?

Before you start the setup process again, make sure you have:

• Your organisation's App ID
• Your login details (or access to Single Sign-On, if applicable)
• Access to your Two-Step Verification method (if enabled)

Need Help?

If you're unable to reset the app, don't know your App ID, or are having trouble reconnecting to your benefits portal, please contact your HR or support team.