What Is a Beneficiary?
A beneficiary is a person (or sometimes an organisation) that you choose to receive benefits or payments if something happens to you.
Beneficiaries are most commonly linked to benefits such as:
- Life insurance
- Death‑in‑service benefits
- Pension or retirement benefits (depending on scheme rules)
If a benefit pays out, the payment may be made to the beneficiary or beneficiaries you have nominated.
How Do I View My Beneficiaries?
To view your beneficiaries:
- Select the arrow in the top-right corner of the portal
- Select My Beneficiaries
You'll be taken to the My Beneficiaries section, where you can view and manage your beneficiaries.
How Do I Add a Beneficiary?
To add a new beneficiary:
- Select Add a Beneficiary
- Complete the required details, which may include:
- Forename
- Surname
- Relationship
- Address
- Town
- County
- Postcode
- Country
- Select Save.
The beneficiary will then be added to your account.
How Do I Update a Beneficiary?
You can update beneficiary details at any time.
- Locate the beneficiary you want to update
- Select Update Details
- Edit the required information
- Select Save Changes
How Do I Remove a Beneficiary?
To remove a beneficiary:
- Select Remove next to the beneficiary's name
- Confirm your choice when prompted
Why Can't I Remove a Beneficiary?
A beneficiary cannot be removed if they are currently assigned to a benefit.
If a beneficiary is linked to an active benefit:
- The Remove option will not be available
- You'll see a message explaining that the beneficiary is linked to a benefit
You may need to remove or replace the beneficiary on the associated benefit before they can be deleted from your account.