When you open a benefit, the Benefit Information section provides information about how the benefit works, what's included, and any supporting information available to help you make an informed decision.
Where Can I Find Benefit Information?
The Benefit Information section appears at the top of the benefit details page.
When the page first loads, you'll see a summary of the benefit. To view more information, select View More Information.
Depending on the benefit, you may be able to access:
- A full benefit description
- Supporting documents and policy documents
- Links to external websites
- Benefit provider contact details
What Information Is Included?
Benefit information may include:
- What the benefit provides
- Who is eligible for the benefit
- Key features and limitations
- Important terms and conditions
- Guidance from the benefit provider
This information is designed to help you understand your options before selecting or changing a benefit.
Where Can I Find Policy Documents?
Some benefits include policy documents provided by the benefit provider.
Policy documents can help you:
- Understand what is covered
- Understand any exclusions or limitations
- Learn how to make a claim
- Review detailed benefit information before making a selection
Policy documents are available from the Benefit Information section whenever they have been provided by the benefit provider.
What Are Supporting Documents?
Supporting documents are additional resources that may be attached to a benefit.
These can include:
- Benefit guides
- Terms and conditions
- Product information
- Member information booklets
- Other provider documentation
The documents available will vary depending on the benefit.
What Are External Links?
Some benefits include links to external websites, such as:
- Insurance providers
- Wellbeing services
- Employee discount platforms
- Other benefit partners
These links may allow you to:
- View additional benefit information
- Access provider resources and tools
- Manage your benefit directly with the provider
What Happens When I Select an External Link?
When you select an external link:
- You'll leave the benefits portal
- A third-party website will open
- The external website may have its own terms, privacy policy, and security requirements
External websites usually open in a new browser tab or window, allowing you to return to the benefits portal at any time.
How Do I Contact the Benefit Provider?
If provider contact information has been made available, it will be displayed within the Benefit Information section.
This may include details such as:
- Telephone numbers
- Email addresses
- Website links
- Customer support information
Need More Help?
This article provides an overview of the information available on a benefit page.
For guidance on:
- Selecting a benefit
- Adding dependants or beneficiaries
- Understanding benefit costs
- Reviewing and confirming your selections
Please refer to the related articles within the Benefits section.