Can I add dependants to my benefits?
Yes, if the benefit supports dependant cover, you can add eligible dependants such as a partner or child when selecting or updating the benefit.
Examples may include:
- Private Medical Insurance
- Health-related benefits
- Family cover benefits
When can I add a dependant?
You can usually add dependants:
- During an open benefit window
- Following an approved life event, such as:
- Marriage or civil partnership
- Birth or adoption of a child
- Other qualifying life events
If you're outside of these periods, changes may not be available.
How do I assign a dependant to a benefit?
- Navigate to My Benefits.
- Select the relevant benefit.
- In the Who would you like to cover? section, choose the appropriate level of cover (for example, Employee+ Partner or Employee + Family).
- Select the dependant(s) you want to include.
- Continue with your benefit selection.
- Complete the Review & Confirm process.
Note: Selecting a dependant does not automatically update your benefit. You must complete Review & Confirm to submit the change.
How do I remove a dependant from a benefit?
- Open the relevant benefit.
- Locate the dependant selection section.
- Deselect the dependant you no longer wish to cover.
- Continue through the benefit selection process.
- Complete Review & Confirm.
What if my dependant isn't listed?
If the dependant doesn't appear in your list:
- Select Add a Family Member.
- Enter their details.
- Save the information.
Once saved, the dependant will be available for selection on eligible benefits.
Why can't I add a dependant?
You may be unable to add a dependant because:
- The benefit does not support dependant cover.
- You're outside an eligible benefit window.
- Required dependant information is missing.
- Your organisation's benefit rules restrict changes.
If you're unsure, contact your HR or Benefits team.
Can I update my dependant details separately?
Yes.
Adding a dependant to a benefit is different from maintaining dependant records.
You can manage your family information at any time through the My Family or My Details section of the portal.
Final Step: Review & Confirm
Any dependant changes are saved as pending until you complete the Review & Confirm process.
To submit your changes:
- Select Review & Confirm.
- Review your benefit and dependant selections.
- Accept the Terms & Conditions (if required).
- Select Confirm Benefit Selection.
Important: If you do not complete Review & Confirm, your dependant changes will not be submitted or processed. While the benefit window remains open, you can return and make further changes. Once the window closes, any unsubmitted changes will be discarded.