You can view and manage your claims directly from the Benefit Details page in the employee portal.
Depending on the claim status, you may be able to:
- Update claim details
- Add or remove receipts
- Delete claims that are still Submitted
- View claims that are being reviewed or have been completed
How Do I View My Claims?
- Go to My Benefits and open the benefit you’ve claimed against
- Select the Claim History tab
You'll see a list of all claims submitted for that benefit.
How Do I Choose a Claim Period?
The Claim History tab allows you to view claims from different claim periods.
The available options may include:
- Your current benefit term
- Future benefit terms
- Previous benefit terms
Select the required claim period to view the relevant claims.
What Information Is Shown for Each Claim?
For the selected claim period, you'll see a summary of each claim, including:
- Claim status – for example: Submitted, Queried, Rejected, or Approved
- Reference – a unique claim reference number generated automatically
- Category – the type of expense claimed
- Submitted – the date the claim was submitted
- Payable claim amount – the amount that counts towards your allowance
The icon next to each claim reflects its current status.
How Do I View a Claim?
Claims that are no longer editable can be opened using View.
When viewing a claim, you can:
- Review all claim details
- Download any attached receipts
Claims opened using View are read-only and cannot be changed.
How Do I Edit a Claim?
Claims with a status of Submitted can be opened using View / Amend.
When editing a claim, you can:
- Update eligible claim details
- Upload additional receipts
- Remove existing receipts
Once you've finished making changes, select Save Changes to update your claim.
Which Claim Details Can't Be Changed?
Some claim information can’t be edited, including:
- Claim reference
- Claim status
- Submission date
- Claim category
- Expense date
- Payable claim amount
These fields remain fixed regardless of the claim status.
How Do I Delete a Claim?
You can delete a claim only if its status is Submitted.
To delete a claim:
- Select Delete next to the claim.
- Review the confirmation message.
- Select Delete to permanently remove the claim, or Cancel to keep it.
Can a Deleted Claim Be Recovered?
No. Once a claim has been deleted, it cannot be recovered.
Before confirming the deletion, make sure you no longer need the claim or any information attached to it.