If you can see a benefit but aren’t able to select it, this is usually because it isn’t available to choose right now.
This could be because:
- The benefit isn’t included in the current benefit window
- It’s not the right time to select or change this benefit
- You need to inform your employer of a life change before you can update your benefit or add/remove a dependant
- You’ve already selected it and can only view the details
Eligibility rules apply, and you don’t currently meet them
Some benefits are only available at certain times or have specific rules set by your employer.
If you’re unsure why a benefit can’t be selected, please contact your HR or Admin team, who can confirm your eligibility and availability.