What are off-platform benefits?
Some benefits offered by your organisation are selected and managed outside of the Zest portal. These are known as off-platform benefits.
Instead of making your selection within the portal, you’ll be directed to a third-party provider’s website to complete your choice.
Common examples include:
- Gym memberships
- Cycle to Work schemes
- Car or leasing schemes
- Other voluntary benefits provided by external suppliers
These providers often offer a wider range of options, such as different products, pricing packages, or customised choices.
What do I need to do?
When you select an off-platform benefit:
- Follow the instructions shown in the portal
- Use the provided link or button to access the external provider’s website
- Complete your selection directly on that site
The portal will guide you through the steps and direct you to the correct place to continue.
What should I expect?
- You won’t see the full selection options within the Zest portal
- Instead, you’ll see a simple guide explaining what to do next
- You’ll be given a clear button or link to continue your selection externally
Helpful tip
Make sure you complete all steps on the external provider’s website, as your benefit won’t be finalised until their process is complete.