Why am I seeing this message?
You’re seeing this message because this benefit is manually costed, which means the final cost will be set by your employer.
When selecting this type of benefit:
- You may be asked to enter an estimated cost
- You will see a message such as:
“Costs for this benefit will be configured by your employer”
Once you submit your selection, an administrator will review your request and confirm the final cost.
What do I need to do?
To proceed with your selection:
- Enter the required cost (if prompted)
- Select ‘Add Benefit’
- Review your selection
- Confirm to submit your request
After this, your employer will review and update the cost where needed.
What happens next?
- Your selection will be reviewed by an administrator
- The final cost will be added or adjusted as required
- You may see updates in your portal once this has been completed
Why are some benefits manually costed?
This may not apply to your portal, but some benefits are manually costed because the final price isn’t always fixed and may depend on additional factors.
In some cases, the cost needs to be confirmed by the benefit provider once your employer has a clearer understanding of how many employees are interested in signing up. This helps ensure the pricing is accurate and reflects overall participation or any available group rates.
Helpful tip
Most benefits are automatically calculated, meaning the cost is shown to you before you make a selection. For these benefits, no manual review is required.