Why am I seeing this message?
Some benefits can be selected specifically for your partner, including:
- Partner Life Assurance
- Partner Critical Illness
- Partner Health Assessments
These will often have age limits, and if your dependant exceeds that limit then you will not be able to have them covered anymore and you will see an error message on the benefit page:
What happens if eligibility changes?
If your dependant no longer meets the criteria, you may see:
“The selection assigned to you is no longer available. Please make a new selection.”
What you need to do
Use the “Terminate Benefit” option (if available) to remove the benefit.
If you cannot remove it in Zest, contact your HR or Rewards team.
Key Takeaways
- Always check provider age and eligibility rules
- Zest only flags issues when changes can be made
- You are responsible for updating your cover if eligibility changes
- HR or Rewards teams can assist if system limits prevent changes