Why am I seeing this message?
Some benefits in Zest are linked (or related) and include rules about how they can be selected - particularly around levels of cover.
For example:
- Your partner’s level of cover may not be higher than your own
If these rules aren’t met, you’ll see an error message or validation warning in the portal.
What you’ll see in your portal
If a linked benefit doesn’t meet the required rules, you may notice:
- The benefit tile highlighted in red
- A message explaining what needs to be changed
For example, if your partner’s cover exceeds your own, you may see a message like:
Your selection must not exceed 75,000 based on your selection of Employee Critical Illness, within Employee Critical Illness.
What you need to do
To resolve the error:
- Review the message displayed on the benefit page
- Adjust your cover level (or your partner’s) so it meets the allowed limits
- Follow any on-screen guidance
Once you’ve made the necessary changes, the error will clear and you can continue.
Need help?
If you’re unable to resolve the issue or make the required changes, please contact your HR or Rewards team for support.