Thomas Billings
Articles
Recent activity by Thomas Billings
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An overview of the AI Benefits Consultant
Asking the AI Benefits Consultant a question works like any messaging app. It's an AI assistant built into your benefits portal — ask it about your benefits in plain English and it answers in plain...
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AI Benefits Consultant: Limits and Troubleshooting
Everything in one place, including the consultant's limits and what to do if something doesn't work as expected.Limits at a glanceMessage lengthMessages can be up to 2,000 characters long.Session l...
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AI Benefit Consultant: Your Data and Privacy
This article explains what the AI Benefits Consultant knows about you, what happens to your messages, and who can see your conversations. For the formal version, see your own portal's privacy polic...
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How to Access Previous Conversations and Begin a New Chat
Your conversations with the AI Benefits Consultant are saved automatically, and they follow you — sign in on any device and your history is there. Your HR team cannot open your conversations, and t...
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How to Get Support from a Human
Sometimes the AI Benefits Consultant isn't the right place to go — you've got a platform problem, or you just want a person. If your employer has support chat enabled, you can reach the support tea...
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What the AI Benefits Consultant Can and Can't Help With
The AI Benefits Consultant provides information about your benefits; it does not give advice. This article explains what it can help with, where the line sits, and why. New to benefits altogether? ...
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How to Ask the AI Benefit Consultant a Question
Asking the consultant a question works like any messaging app. This article covers sending a message, reading the answer, and getting the most useful reply. Sending a messageTap the chat button in ...
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