Louise Marshall
Articles
Recent activity by Louise Marshall
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How to Add Additional Benefit Information (Data Capture)
Some benefit providers require extra information when you select a benefit. This helps them set up and manage your benefit correctly.For example, benefits such as Tastecard, Gourmet Society, or Nat...
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How Do I View Benefit Details and Policy Documents?
When you open a benefit, the Benefit Information section provides information about how the benefit works, what's included, and any supporting information available to help you make an informed dec...
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Managing Zest Benefits App Settings
What Settings Can I Manage for the Zest Benefits App?Some Zest Benefits app settings can be managed directly through your device settings.These settings may include:Biometric login (Face ID, finger...
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How Do I Add a New Device for Two-Step Verification?
If you've removed an old device and are still logged in to the benefits portal, you can set up Two-Step Verification on a new device straight away.Add a New DeviceGo to My Details.Select My Account...
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How to Reset Your Password
If you remember your username but have forgotten your password, you can reset it from the benefits portal login page.Reset your passwordSelect Forgot Password on the login page.2. Enter your userna...
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How are Benefit Costs Calculated?
Benefit costs may be displayed in different ways depending on how the benefit has been set up. For example, costs may be shown as:MonthlyWeeklyAnnualOne-off paymentsWhy might my monthly or weekly c...
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How Do Contractual Benefits Work
Contractual Benefits ExplainedSome benefits are contractual, which means when you select them, you agree to a contract for a fixed period of time (for example, 12 or 18 months).By signing up, you’r...
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Unused Flex Allowance – Balance May Be Released To Salary
Why am I seeing this message?You’re seeing this message because any unused balance of your Flex Allowance may be released to your salary, subject to the maximum allowed under your scheme rules.Plea...
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How to Report a Life Event (e.g. Adding a Dependant)
We aim to make managing your benefits as quick and easy as possible. For certain life events, you can report the change yourself through the employee portal without needing an administrator to make...
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How to Withdraw a Benefit Selection
Can I withdraw a benefit selection?You may be able to withdraw a newly selected benefit if all of the following conditions are met:The benefit has not yet started.The benefit window is still open.T...
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