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Louise Marshall

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Articles

Recent activity by Louise Marshall

  • How to End Your Pension Membership

    If ending your pension membership is currently available, you may be able to submit the request directly through the employee portal.Please note that this option is usually only available during an...

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  • Ways to Access Your Employee Benefits Portal

    How you access your employee benefits portal depends on your organisation's setup and security requirements.You may be able to:Access the portal using Single Sign-On (SSO)Log in using a username an...

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  • How to Amend Your Pension Contribution

    If you're enrolled in a pension scheme and have access to the employee portal, you may be able to update your pension contribution amount, depending on your employer's setup and whether changes are...

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  • Understanding How Your Pension May Be Managed in Your Portal

    Why Your Pension Experience May DifferWhen you log into the portal, the pension information, communications, and actions available to you may vary depending on how your employer manages pensions.Em...

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  • How to Register and Log In for the First Time

    When you log in to the benefits portal for the first time, you’ll need to complete a short registration process.Before you begin, you'll receive:An invitation email to registerA verification email ...

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  • Required Benefit Not selected

    Why am I seeing this message?Some benefits in Zest are linked (or related), which means they need to be selected together in a specific order.For example:You may need to select Critical Illness for...

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  • Dependant no Longer Eligible

    Why am I seeing this message?Most dependant-related errors occur because a dependant has exceeded the maximum age limit set by the benefit provider.Each provider has different rules. For example:A ...

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  • Switching Windows Will Discard Your Current Selections

    Why am I seeing this message?If you start selecting or changing benefits in one window and then switch to another before confirming your choices, any unconfirmed changes will be lost.To prevent thi...

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  • Please Provide the Additional Information Required Below

    Why am I seeing this message?Some benefits require extra information to be provided when you select them. This helps the provider set up your benefit correctly.For example, benefits like Tastecard,...

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  • One or More Beneficiaries Must Be Assigned to This Benefit

    What Is a Beneficiary?A beneficiary is a person (or sometimes an organisation) that you choose to receive benefits or payments if something happens to you.Beneficiaries are most commonly linked to ...

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