Louise Marshall
Articles
Recent activity by Louise Marshall
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How to Resolve Benefits that Require Attention
Why is my benefit showing as needing attention?When a benefit window opens, some benefits may require your attention before they can continue.This can happen if:Required information is missing (for...
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Auto Enrolment Glossary
AAuto-EnrolmentAuto-enrolment is a government initiative, whereby all employers in the UK must put certain staff into a workplace pension.CCeased MembershipWhen an employee leaves a pension outside...
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Why can I only view a benefit and not select it?
If you can see a benefit but aren’t able to select it, this is usually because it isn’t available to choose right now.This could be because:The benefit isn’t included in the current benefit windowI...
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Costs for This Benefit Will Be Configured by Your Employer
Why am I seeing this message?You’re seeing this message because this benefit is manually costed, which means the final cost will be set by your employer.When selecting this type of benefit:You may ...
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Changes Unavailable While Your Request Is Being Processed
Why am I seeing this message?You’re seeing this message because one or more of your selected benefits require manual approval.This means that after you submit your benefit selections, an administra...
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Your Benefits Glossary
AAdditional BenefitsThese benefits are classed as information‑only and usually don’t require you to make a selection within your portal. In most cases, you’ll find a link to the provider’s website,...
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National Minimum Wage Warning – Salary May Fall Below Limit
Why am I seeing this message?You’re seeing this message because your benefit selection may reduce your taxable salary below the National Minimum Wage (NMW) or National Living Wage (NLW).When confir...
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Your Selection Exceeds Your Available Flex Allowance
Why am I seeing this message?You’ll see this message when the total cost of your selected benefit is more than the Flex Allowance available to you.This may happen if:You have selected benefits that...
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Pension Contribution has been Automatically Capped
Why am I seeing this message?You’re seeing this message because the system is designed to help you stay within the legal limits for pension contributions.You won’t be able to choose pension contrib...
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How to End Your Pension Membership
If ending your pension membership is currently available, you may be able to submit the request directly through the employee portal.Please note that this option is usually only available during an...
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