Louise Marshall
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Recent activity by Louise Marshall
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How to Reset Your Password
If you remember your username but have forgotten your password, you can reset it from the benefits portal login page.Reset your passwordSelect Forgot Password on the login page.2. Enter your userna...
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How are Benefit Costs Calculated?
Benefit costs may be displayed in different ways depending on how the benefit has been set up. For example, costs may be shown as:MonthlyWeeklyAnnualOne-off paymentsWhy might my monthly or weekly c...
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How Do Contractual Benefits Work
Contractual Benefits ExplainedSome benefits are contractual, which means when you select them, you agree to a contract for a fixed period of time (for example, 12 or 18 months).By signing up, you’r...
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Unused Flex Allowance – Balance May Be Released To Salary
Why am I seeing this message?You’re seeing this message because any unused balance of your Flex Allowance may be released to your salary, subject to the maximum allowed under your scheme rules.Plea...
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How to Report a Life Event (e.g. Adding a Dependant)
We aim to make managing your benefits as quick and easy as possible. For certain life events, you can report the change yourself through the employee portal without needing an administrator to make...
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How to Withdraw a Benefit Selection
Can I withdraw a benefit selection?You may be able to withdraw a newly selected benefit if all of the following conditions are met:The benefit has not yet started.The benefit window is still open.T...
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Managing Your Benefits with the Mobile App
The Zest Benefits mobile app allows you to view and manage your employee benefits from your mobile device. The app includes the same core benefit management features as the desktop portal, making ...
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How to Receive a Username Reminder
If you’ve forgotten your username, you can request a reminder from the login page.Request a Username ReminderSelect Forgot Username on the login page.2. Enter your email address3. Complete the secu...
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Why has a benefit been added to my package automatically?
Some benefits may be added to your benefits package automatically.This can happen when:The benefit is fully funded by your employer.The benefit is being renewed for a new scheme year.Your employer ...
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How to Remove or Terminate a Benefit
Can I remove or terminate a benefit?You may be able to remove or terminate a benefit if termination is permitted and an open benefit window is available.How do I remove or terminate a benefit?Navig...
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