Louise Marshall
Articles
Recent activity by Louise Marshall
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How Do I Self-Register for the Benefits Portal?
You may be able to self-register for access to the benefits portal if your employer has added your email address to the platform.Please note: Self-registration may not be available for all organisa...
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How to Change Your Benefit Level: Step Rules Explained
What are Step Rules?Some benefits allow you to choose a level of cover from a range of options, such as Life Assurance based on a multiple of your salary.To help manage changes fairly over time, th...
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Understanding Your Benefit Cost Summary
What Is the Benefit Cost Summary?The Benefit Cost Summary appears at the bottom of the My Benefits page.It helps you understand:The total cost of your benefit selectionsHow those costs are deducted...
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How Do I Self-Register Using a Registration Code?
You may be able to self-register for the benefits portal using a registration code provided by your employer.Please note: You do not need to complete this process if you have already registered usi...
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Understanding Benefit Status Updates (Banners)
As you make and submit benefit selections, you may see status banners on the benefit details page. These banners help you understand the current status of your benefit selection and whether any fur...
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How to Use Your Flex Allowance
What is a Flex Allowance?A Flex Allowance is an amount provided by your employer that can be used to pay for eligible benefits.Instead of paying for these benefits from your salary, the cost is ded...
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Understanding Fulfilment Dates in Your Benefits
What is a Fulfilment Date?For certain benefits, you’ll now be asked to select a Fulfilment Date. This is the date you expect to receive or collect your benefit (for example, delivery of a product o...
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How to Resolve Benefits that Require Attention
Why is my benefit showing as needing attention?When a benefit window opens, some benefits may require your attention before they can continue.This can happen if:Required information is missing (for...
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Off-Platform Benefits – What You Need to Know
What are off-platform benefits?Some benefits offered by your organisation are selected and managed outside of the Zest portal. These are known as off-platform benefits.Instead of making your select...
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How to Switch Between Multiple Benefit Windows
Can I have more than one benefit window open?Yes. Depending on your employer's benefits programme, you may have access to multiple benefit windows at the same time.For example:Annual Enrolment Wind...
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