Louise Marshall
Articles
Recent activity by Louise Marshall
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How to Submit a Claim
If you have a benefit that allows claims, you can submit claims directly in the employee portal. Each claim uses part of your available claim allowance balance.How Do I Submit a Claim?Go to My Bene...
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How to Add Beneficiaries to a Benefit
What is a beneficiary?A beneficiary is a person you nominate to receive a benefit in the event of your death.Some benefits, such as life assurance benefits, allow or require you to nominate one or ...
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How to Select, Review and Confirm Your Benefits
When a window is open, there are three simple steps to follow if you want to add, change, or remove benefits:SelectReviewConfirmStep 1: Select Your BenefitsIn this step, you choose the benefits you...
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How Do I View My Benefits Package?
The My Benefits Package section on the My Benefits page shows the benefits you currently have, including:Benefits you've selected yourselfBenefits provided by your employerBenefits due to start in ...
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How to Use Benefit Categories to Find What You Need
The My Benefits page gives you an overview of all the benefits available to you, as well as the benefits you've already selected.If your employer uses Benefit Categories (sometimes referred to as T...
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How Do I Manage My Dependants?
What Is a Dependant?A dependant is someone who relies on you and may be eligible to be included in certain employee benefits.Dependants are typically family members and may be covered by benefits s...
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How Do I Reset the Zest Benefits Mobile App?
When Should I Reset the Mobile App?You can use the Reset App on Start-Up option to clear the app settings and restart the setup process.You may want to do this if:You've left your organisation and ...
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How Do I Remove a Device from Two-Step Verification?
This article explains how to remove a device from Two-Step Verification (2SV), what to do if you've changed devices, and how to set up Two-Step Verification again if required.How Do I Remove a Devi...
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Pension Managed as a Flexible Benefit - Understanding Your Pension Journey
When you join your company, your pension may appear on the benefits platform as part of your overall benefits package. However, enrolment is often postponed for up to three months from your start d...
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How to Select a Benefit with a Fulfilment Date
What is a Fulfilment Date?A Fulfilment Date is the date you expect to receive, collect, or gain access to a benefit.Examples include:Delivery of a productCollection of equipmentAccess to a serviceF...
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