Louise Marshall
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Recent activity by Louise Marshall
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Dependant no Longer Eligible
Why am I seeing this message?Most dependant-related errors occur because a dependant has exceeded the maximum age limit set by the benefit provider.Each provider has different rules. For example:A ...
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Switching Windows Will Discard Your Current Selections
Why am I seeing this message?If you start selecting or changing benefits in one window and then switch to another before confirming your choices, any unconfirmed changes will be lost.To prevent thi...
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Please Provide the Additional Information Required Below
Why am I seeing this message?Some benefits require extra information to be provided when you select them. This helps the provider set up your benefit correctly.For example, benefits like Tastecard,...
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One or More Beneficiaries Must Be Assigned to This Benefit
What Is a Beneficiary?A beneficiary is a person (or sometimes an organisation) that you choose to receive benefits or payments if something happens to you.Beneficiaries are most commonly linked to ...
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How to Resolve Benefits that Require Attention
Why is my benefit showing as needing attention?When a benefit window opens, some benefits may require your attention before they can continue.This can happen if:Required information is missing (for...
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Auto Enrolment Glossary
AAuto-EnrolmentAuto-enrolment is a government initiative, whereby all employers in the UK must put certain staff into a workplace pension.CCeased MembershipWhen an employee leaves a pension outside...
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Why can I only view a benefit and not select it?
If you can see a benefit but aren’t able to select it, this is usually because it isn’t available to choose right now.This could be because:The benefit isn’t included in the current benefit windowI...
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Costs for This Benefit Will Be Configured by Your Employer
Why am I seeing this message?You’re seeing this message because this benefit is manually costed, which means the final cost will be set by your employer.When selecting this type of benefit:You may ...
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Changes Unavailable While Your Request Is Being Processed
Why am I seeing this message?You’re seeing this message because one or more of your selected benefits require manual approval.This means that after you submit your benefit selections, an administra...
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Your Benefits Glossary
AAdditional BenefitsThese benefits are classed as information‑only and usually don’t require you to make a selection within your portal. In most cases, you’ll find a link to the provider’s website,...
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